Job Description

Solution Consultant

We are a fast-growing, venture-funded SaaS Company in the Customer Experience/CRM space based in US. We are seeking an experienced, customer-facing technical solutioning professional in a consulting role, who can work as a trusted advisor for our customers in pre-sales and post-sales implementation situations.

Responsibilities:

- Provide day to day technical and sales engineering support to sales team during presales situations

- Deliver technical presentations, product demos for prospective customers

- Implement and deliver custom demos when necessary for specific prospective customers

- Capture customer-specific requirements for customizations and 3rd party software (API) integrations required to deliver full solution into a documented Statement of Work (SoW) based on a standard template, to assist sales team to close deals

- Ensure implementation and customer success post-sales by doing an effective knowledge transfer of customer-specific requirements in the SoW to the implementation team

Required Experience: 5+ years minimum Software and/or SaaS industry experience working preferably in customer facing roles (pre-sales engineering or post-sales implementation or solution consulting)

Required Skills:

- Excellent English-communication and writing skills

- Comfortable in creating customer-facing technical presentations in Powerpoint, SoW documents in Word, and working with simple ROI-type Excel spreadsheets

- Good presentation skills - presenting PPT, demos, discussing SOW with customers over Zoom calls

- Experience in solution architecture ; understanding customer use-cases, and advising customers on how we can adapt our product platform with customizations to deliver a solution meeting their needs

- Some hands-on programming experience ; comfortable in writing simple custom scripts and HTML/XML/JSON that may be required to customize demos

Work Environment:

- Remote, India-based Consulting role but requires flexible work hours to cover customer activity in US timezones

- Primary tools: Mac or Windows PC, Outlook, Powerpoint, Word, Excel, Slack (for

collaboration), Zoom (for meetings), Smartphone (for iOS or Android mobile app demos)

- Adequate training will be provided on how to demo/use our products, setup demo environments, customization options, sample customization scripts/tools, sales presentations, SoW templates and other technical pre-sales tools