Job Description

RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.

We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortune\'s 20 \'Most Admired Companies\' and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

Key Responsibilities

• Develop and implement solutions based on the product set, with particular focus on Web & Structured Content Management Tridion Sites & Docs

• Take a lead role in the review of customer\'s requirements, developing and documenting subsequent technical solutions.

• Communicate directly with clients or partners providing technical advice and guidance on best practice and developing technical solutions.

• Effectively lead meetings and workshops with the client.

• Produce key technical documentation as required.

• Ensure knowledge transfer occurs enabling the client to effectively use, and in some instances further develop the solution.

• Be commercially aware of the scope of work, highlighting risks and issues and supporting the Project Manager to ensure delivery of services within budget and in accordance with documented expectations.

• Scope and estimate future projects.

• Provides high quality technical solutions to clients that result in excellent customer satisfaction, retention and ultimately repeat revenue growth. Applies a working knowledge of technical and solutions skills to work independently on common customer projects.

• Operational Excellence - Provides technical solutions that meet the client\'s requirements and contribute to the overall success of a software/systems implementation. Typically works on common and/or straightforward technical aspects of the project. Achieves results by helping to evaluate the client\'s infrastructure and software requirements, define technical specifications, determine infrastructure/software changes and/or configurations, and test software and/or infrastructure components. Communicates technical information effectively by preparing technical documentation and project templates.

• Delivers Quality, Value, Results - Develops appropriate technical recommendations based on accurate analysis of the client\'s software and infrastructure requirements. Clearly communicates with the project team at each phase of the project a detailed status of actions, ensuring any changes are clarified, agreed to, and factored into the overall plan.

• Functional Excellence - Helps to improve the efficiency and effectiveness of software development and/or implementation methods and processes by making suggestions based on experience and feedback from client projects. Continues to develop greater proficiency in key areas such as: technical skills, solutions and customer knowledge.

• Relationship Building - Builds credibility with clients and project team members by helping to solve technical issues and applying expertise that enables the overall success of the client implementation.

Skills & Experience

The ideal candidate for this role will have a minimum of 10 - 15 years technical consulting experience, with at least 7 years in a client facing professional services environment, delivering client projects for a consultancy team.

Essential

• Knowledge on Headless CMS and proven experience with Tridion Sites / Docs implementation.

• Experience in one or more enterprise strength Web Content Management products such as Tridion, AEM, SiteCore, Vignette, Fatwire, Day, Joomla, Sharepoint.

• Experience in one or more enterprise strength Content Management products such as Live Content / Knowledge Center ( preferred)

• Experience in Infrastructure setups, AWS certification and hands on knowledge for setting up infra in AWS

• Experience with running both technical and user training in English.

• Excellent communicator, including presentations and training

• Able to speak English fluently

• Highly professional appearance and the natural ability to command presence.

• Strong interpersonal skills and the natural ability to communicate effectively internally and externally. Develop relationships, with both technical and non-technical personnel and in a confident and friendly manner.

• National and International travel will be required, sometimes for long periods and sometimes at short notice. Therefore the candidate must be comfortable with project locations being away from their base office.

• Excellent written English and verbal communication skills

• A self-starter able to work independently and be resourceful in terms of finishing tasks and responsibilities.

Desirable

• Experience with front-end development

• Knowledge of RESTful Services, XML and XSLT.

• Experience with Continuous Integration, Test Driven Development TDD and automated testing.

• Implementation experience of Tridion products

Qualifications and pre-requisites

• Technically relevant degree or equivalent professional qualification.

• Must have a valid passport and could travel internationally.

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you\'ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS values

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as One RWS.

Category

IT/Software Development

Job Type

Full-time

RWS