Job Description

Zendesk builds software that improves customer relationships. Over 170,000 global brands including Discord, Calm, and Skyscanner use our tools to connect with their customers every day. Our global engineering team operates at a scale most only dream of, giving you the chance to solve complex problems with passionate people around the world.
Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Who are we looking for?
A seasoned engineering leader who:

• Built strong technical teams successfully hiring, coaching and growing teams of talented engineers.
• Driven alignment beyond their own teams through consensus and collaboration across product, engineering and other stakeholder groups.
• Loves solving tough problems, taking pride in building highly scalable, mission critical backend services.
• Delivering with impact where you have led teams that not only write great code but also ship features and initiatives that move the business forward.

Who you could be working with:
You'll join a high-performing team focused on building distributed, large-scale, and data-intensive integrations that extend Zendesk's market-leading SaaS platform. We partner with top-tier cloud and SaaS providers like Slack, Atlassian, and AWS to deliver innovative, cutting-edge solutions to our customers. Our systems handle over 10 million events per day, pushing the limits of performance and scalability.
What you'll get to do each day:
Lead a team of engineers who are building products that are critical for an "Integrations Platform" vision.
Instil and foster an organizational culture inclusion, trust, and high performance.
Work closely with leaders in Engineering, Product and Program Management to align on strategy and lead efforts that deliver reliable products.
Work with the existing management to continually improve delivery, grow the team responsibly, and ensure team happiness.
Communicate progress and key decisions broadly within the organization.
What you bring to the role:
You are currently or have been in an Engineering Manager role or equivalent with experience managing one or more teams of engineers.
Success in building and mentoring high-performing engineering teams This could be from hiring the right talent to mentoring & growing it internally.
Calm under pressure with strong organizational and decision-making skills
Experience with large-scale cloud architecture preferably in a SaaS environment
Experience leading and working with a globally distributed engineering team.
Exceptional communication and stakeholder management skills.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Skills Required