Job Description

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what\'s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The Avaya R&D team in Pune is looking for a Software Engineering Manager to mentor, lead, coach design/development teams in analysis of product requirements specification, design the features according to the specification and deliver the quality code on time with agree scope. The team is looking for a strong and customer focused individual with extensive development, debugging and troubleshooting skills and managing/leading teams across time-zones. Candidate should also have passion for innovation and make use of Avaya innovation platform to file Patents

About the Responsibilities

Coherent verbal & written articulation skills, culturally savvy, good collaboration skills working with diverse set of people.
Mentor, lead, coach teams in

• Analyzing requirements specifications, design, and produce clean, efficient code according to the specifications and patterns used in Microservices, Reactive, Domain driven design
• Integrating software components/modules using APIs & message bus based microservices & frontend clients, UI/UX. verify and deploy applications and systems using best practices as recommended by DORA metrics.
• Troubleshooting, debugging, upgrading, and fixing of issues in existing software in Cloud with help of metrics, monitors
• Work with developers for designing features, code reviews and to deal with technical challenges
• Recommending and execution of improvements/fixes proactively with zero downtime upgrade & rollback
• Create technical documentation for reference and reporting including cost consideration
• Involved in Production monitoring and proactively taking actions based on monitors/alerts from Production
• Plan/track/manage sprint activities for test engineers part of the digital team (manual, automation, performance)
• Conduct stand-ups to review for progress/issues/blockers or and collaborate with SM in conducting standups
• Review sprint plan of engineers and conduct meetings for progress/issues/blockers/improvements
• Represent the team in solution MRRB
• Forecast & Predict goals, backed by an execution plan
• Attend defect reviews, incident reviews, design reviews
• Work closely with Architects & Leads across value streams
• Represent teams in external forums

About the Requirement

EXPERIENCE

• Proven experience in design, development, deployment, and troubleshooting/debugging cloud-based microservices at scale.
• Proven experience in mentoring & leading members in the team working on cloud projects with frequent incremental deliveries.
• Minimum of 3 years experience in managing a Cloud based team based on OKR (objectives, key, results) having successful track record of multiple deliveries, creating roadmaps.

SKILLS & COMPETENCIES

1.Self directed and proactive
2.Hiring and managing a team of high performers
3.Ability to assist in design and suggest improvements proactively
4.Good Frugal problem-solving skills
5.Reactive and Domain Driven Design based Microservices development experience
6.Cloud Operations, serviceability, and Troubleshooting Skills experience
7.Chat, Asynchronous Messaging, and Email domain experience
8.Overall Contact Center experience will be an added advantage
9.Good communication skills
10.Involved in continuous learning & development of the team
11.Experienced in conflict management

Skills List:
Experience as a full stack developer in the past and managing, mentoring, leading teams which are working currently in

• Java
• Microservice
• Cloud
• Springboot
• Redis
• DB
• Kafka
• APIs
• Email Protocols
• React/Angular
• APIs
• K8
• TDD/BDD
• Agile
• Root Cause Analysis
• SRE
• Observability
• Serviceability
• Resiliency
• Scalability
• Fault Containment
• Project Management
• Incident Management

Education

Bachelor degree or equivalent experience

Advance Degree preferred

Experience

12 - 15 Years of Experience

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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