Job ID: 185176
Required Travel : Minimal
Managerial - No
Location: :India- Gurgaon (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers\xe2\x80\x99 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers\xe2\x80\x99 migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, fixing and reproduction within the parameters of contractual Service Level Agreements (SLAs). On this position, you will be part of post-production team, attending customer\'s incidents, defects, change requests, RCAs of issues, and automation of possible workarounds.

What will your job look like?

• You will provide engineering expertise to tackle, modify and engineer software solutions and configurations to ensure the product/solution performs within efficient design specifications.
• Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.
• Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions.
• Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.
• Internal/external customer\'s interface to improve the understanding of customer problems and verifies that an appropriate resolution has been applied.

All you need is...

• Master\'s/Bachelor\xe2\x80\x99s degree in IT/Computers - 2023 Graduates
• Aggregate >60% with no gap
• Should have good Knowledge in full stack Java based application software development.
• Should have knowledge in any programming languages Java/J2EE, AngularJS/JavaScript, Python, C or C++.
• Strong have knowledge on NoSQL databases (i.e., Cassandra, Scylla, HBase, etc.), Traditional RDBMS and SQL (Postgres, Aurora, etc.)
• Should be very strong in software programming and generalizing the code and modules.
• Should be able to Understand product/custom code and debug it with minimum guidance.
• Strong written and verbal communication skills are preferred.
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions, resolving issues or in making recommendations.
• Able to work in Shifts to serve the customers better.
• Willingness to learn new technologies and achieving higher technical skills.
• Have logical mindset
• Team player who will innovate & will think out of the box to continue improving the way Amdocs serves its customer.

Why you will love this job:

• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will have the opportunity to be exposed to advanced market technologies.
• You will work with multi channels and drive area of expertise
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce