Job Description

Purpose of your role

As the Senior Software Engineer for Magento eCommerce you will work with global, multi-functional, teams to support the strategic development of our core multi-region eCommerce platform and other eCommerce channels supporting ~$40M of annual revenue from across the world. Your key focus will be performing complex research, design, and software assignments, whilst providing direct input into project plans and collaborating on solution design / implementation with our Lead Software Engineer as we continue the evolution of our heterogeneous estate towards a more consolidated, standard platform.

Our core platform technology is based on Adobe Magento (v2) along with some individual channels built on alternative stacks (inc. WordPress and other CMS-integrated solutions). These are variously integrated with our standard up-stream Elsevier product feeds and down-stream order management / fulfilment engines. New and enhanced functionality will leverage as much as possible the Magento 2 capabilities and you will be working on the most appropriate lean, creative and optimal application of standard configuration and modular extension to meet business needs over bespoke development complexity.

Your success will be measured against delivering a robust, scalable, and maintainable platform that marries efficiency with speed and flexibility to address fast evolving business needs.

Your key accountability and responsibility

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  Responsible for turning prioritised backlog items into released features.
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  Responsible for providing product and technology expertise when scoping complex work.
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  Write and review portions of detailed specifications for the development of complex system components.
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  Complete complex bug fixes.
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  Resolve complex technical issues as necessary.
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  Design and work with complex data models.
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  Work closely with other development team members to understand complex product requirements and translate them into software designs.
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  Operate in various development environments (e.g. Agile) while collaborating with key stakeholders.
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  Accountable for ensuring up to date, appropriate platform documentation is available and knowledge sharing is enabled.
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  Work closely with Product Owner and development team members to understand complex product requirements and break them into small work tasks that can be progressed in the agile Sprints.
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  Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.
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  Keep abreast of new technology developments.

Your most important qualities

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  Passion for creating successful global eCommerce platforms by making the complex simple and putting the customer need at the heart of what you do.
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  Advanced knowledge of software development methodologies (e.g. Agile).
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  Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
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  Strong interpersonal, communication (verbal and written), and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.
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  Able to assess the feasibility of a request balanced against possible system constraints.
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  Able to strike the right balance between using out of the box functionality vs customisation.

Recommended experience

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  3+ years of experience in software engineering.
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  Experience of coordinating with other internal development groups.
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  Expert knowledge of Magento 2 with demonstrable experience in delivering enterprise scale eCommerce capability.
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  Related development experience with within a complex heterogenous eCommerce environment.
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  Proven ability to manage and resolve complex technical challenges in a platform context.
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  Experience of service-based eCommerce system integration (inc. real-time, batch, sync/async).
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  Deep understanding of Magento’s capabilities (inc. multiple sites/stores/views, cross-selling capability, currency and tax, subscription-based and digital products, promotions/trials/bundles, etc.).
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  Experience of Magento’s B2B functionality (an application to both B2C and B2B selling models).
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  Robust knowledge of Magento Plugins and their effective selection from the Marketplace and/or custom design and implementation.
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  Extensive experience in the effective integration of Magento with other up/down-stream business systems (inc. inventory/product feeds, payment gateways, fulfilment chains, CMS, etc.).

Context of this role in Elsevier

Our customer base is extremely diverse. It includes everyone from individuals purchasing books (digital and print), Researchers paying for ad-hoc access to digital scientific articles, Clinicians purchasing access to our clinical decision support platforms and Research Institutions adding content to their existing organisational subscriptions. The current Elsevier eCommerce landscape enables these transactions in multiple ways and consists of many region and market specific B2C web stores, numerous in-product purchasing channels and B2B purchasing portals.
We continue to consolidate these different footprints and streamline capabilities, improving the experience of our customers, simplifying the management of the platform and maintaining the core benefits of local-market customization, in-context purchasing, enterprise customer self-service and global reach.
Our hybrid technology encompasses Java microservices, JavaScript front ends and Adobe Magento (v2). This is integrated with up-stream Elsevier product feeds and down-stream order management / fulfilment engines as well as our core ERP/FMS. We maintain a pragmatic blend of custom-build vs. packaged solutions (inc. SaaS and PaaS). This means advocating lean and creative application of standard configuration and modular extension where possible to meet business needs over bespoke development complexity; applying the latter prudently where it delivers significant business differentiation.
Our teams of eCommerce channel managers are based around the globe. As well as working with the core eCommerce groups in technology and the business, this role will require wider interaction. This will extend to numerous tangential business stakeholder groups, other technology teams and third-party service providers and suppliers.
This role will be based in the Chennai office alongside other central teams (although everyone is currently working remotely). Some flexibility in working hours and occasional travel are expected.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find a collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we will surround you with co-workers who are passionate about what they do, and how they do it by providing the benefits below:

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  Competitive salary
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  Annual Bonus (subject to how well you and the company will perform in a year)
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  Flexible working arrangement in a way which balances your individual preferences while meeting the needs of your stakeholders
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  Leaves to accommodate your Time off, Casual leaves, Sick Leaves and 2 paid volunteer days per year
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  Additional time off to participate in Employee Resource group
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  On demand learning from Udemy for Business, Percipio, and Exec Online – plus 10 learning days per year to make the most of them
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  Group Health Insurance for self and family
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  Risk cover through Life Assurance and Accidental Insurance
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  We promote a healthy work/life balance across the organization and provide numerous wellbeing initiatives like parental leave that recognizes full spectrum of family diversity and formation, holistic wellbeing through Employee Assistance Program (EAP), Family counselling program, Headspace, wellness toolkits etc
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  Attractive Employee discounts on products & services made available to employees of RELX
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  Fun and smart colleagues to work with

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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