Job Description

:

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Consumer & Community Banking Technology Operation Technology Group , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm\'s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Experience in Contact Center Technology with Omni channel implementation on AWS or Genesys or similar CCaaS platforms.
• Have and overall approach for application modernization from legacy data centers to AWS. Full life-cycle exposure with such migration will be preferred.
• Hands on experience with Java/python and integration utilizing Vendor SDK/APIs like Genesys Cloud, Amazon Connect or similar is desired.
• Good understanding of Micro Services Architecture with proven experience of converting monolith code into Micro Services and very familiar with Event Driven architectures (pub/sub model) leveraging centralized caching like Redis etc.
• Experience working on AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.
• Good understanding of autoscaling and load balancing on Public Cloud Environment.
• Ability to identify new cloud technologies and relevant solutions to ensure design constraints are met by the software team.
• Ability to initiate and implement ideas to solve business problems.
• Exposure in Performance testing of Contact center Call Routing components, Knows right sizing with respect to volume. Document and explain outcome of performance tests.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase