Job Description

Careers that Change Lives

Medtronic\xe2\x80\x99s Cardiovascular (CV) group is looking for a motivated Sr. Software Engineer to work in Incident Management role in continuation/sustaining engineering for Patient Management Operating Unit. You will be responsible for the end-to-end management of all Software Operations major Incidents.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result \xe2\x80\x94and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Day in the Life

Responsibilities may include the following, and other duties may be assigned:

Primary escalation for high priority Incidents.

Coordination of a Major Incident to ensure prompt resolution.

Facilitates communication between Software Ops teams and Stakeholders during a Major Incident.

Initiates Major Incident call.

Leads, drives, facilitates, and chairs all investigation activities, meetings, and conference calls.

Engages, assesses, and coordinates resources for Major Incident calls

Frequently informs internal stakeholders of impact, diagnosis activities & statuses. Leveraging technology to issue all communications and provides key stakeholder management

Facilitates data gathering as needed

Confirms service restoration

Gathers information required for Major Incident postmortem; forms collaborative action plans with specific actions, roles, and deadlines, and ensures these are completed

Ownership of the Software Ops Major Incident Management Process

Focus on continuous improvement to Major Incident Management process. Support and nurture process improvements and knowledge base improvements

Continually maintain and develop tools and resources to manage major incidents effectively

Willing to support incident response outside of normal business hours

• Provides periodic major incident metrics reports
• Knowledge on the below Tech stack is required from the Incident Management perspective:
• HBase, Kubernates, Kafka, ELK, Database, AWS or Cloud base app

Must Have: Minimum Requirements

Bachelor of Computer Science, Software Engineering, Computer Engineering, or another Engineering with a strong focus in Incident Management.

Minimum of 5+ years of relevant experience
Nice to Have

Knowledge in Release and Change Management
About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let\xe2\x80\x99s work together to address universal healthcare needs and improve patients\xe2\x80\x99 lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Additional Information

• Posting Date: Jun 21, 2023
• Travel: No

Medtronic