Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins!!

Our Outstanding Opportunity

The Subject Matter Expert (Support) is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The SME has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the SME - Support will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, SME - Support is responsible for the implementation of preventive actions and reporting results of implementation.

You Will

• Handle and resolve Customer issues
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities, if needed
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA
• Identify the add on sales opportunities

To Be Successful in Role

• Min years of experience: 10+ Years.
• Education: BE/B Tech or equivalent
• Experience on working in 4G & 5G User Data Management Functions is must.
• Following applications/functions are considered to be part of Packet Core

• HLR/HSS/EIR/CCSM (Subscriber Management)
• CUDB/CCDM (Data Management)
• NRF/CCRC (Resource Function)
• PG/UPG (Provisioning Gateway)

• An outstanding troubleshooting skill is required to solve the customer issues without raising to the next level for competence units
• Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
• Exposure to any of the following Cloud Core applications/environment is desired

• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller
• OpenStack (CEE)
• Kubernetes (CCD)
• IP Routing
• IMS

• Deep technical skill should be exhibited when dealing with complex customer issues.
• Good knowledge of 3GPP in 5G Packet Core

What's in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.” What happens next once you apply? Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.