Job Description

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SME - Cisco Application Centric Infrastructure (ACI), Network Automation
India

SME - Cisco Application Centric Infrastructure (ACI), Network Automation
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position is essential for maintaining high-quality service delivery in line with SLA agreements and enhancing customer satisfaction through effective communication and proactive analysis.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Network Automation Tools And Methodologies, Adhering Strictly To Sla Requirements.
2. Mentor Team Members And Administrators On Cisco Aci And Network Automation Best Practices, While Also Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans By Applying Network Automation Techniques, Ensuring Human Error Compliance, And Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Address Issues, Utilizing Network Automation Insights To Propose Actionable Solutions.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, To Present Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making.
Skill Requirements
1. Strong Understanding Of Network Automation And Cisco Aci Technologies.
2. Proficiency In Incident Resolution And Escalation Management.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Change Management Processes And Capacity Planning.
5. Ability To Perform Detailed Data Analysis To Support Operational Improvements.
Other Requirements
1. Cisco Certified Network Professional (Ccnp) Optional But Valuable.
2. Itil Foundation Certification Optional But Valuable
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required