Job Description

Job Title: SME Account Manager US-Based ClientsLocation: RemoteJob Type: Full-TimeOverview:We are seeking a highly motivated and experienced SME Account Manager to manage and grow relationships with a portfolio of US-based enterprise clients. This role focuses on post-sale client engagement, renewal management, and expansion opportunities. If you're passionate about customer success, have a knack for strategic selling, and thrive in a fast-paced, B2B SaaS environment, this opportunity is for you.Key Responsibilities:

• Client Relationship Management: Oversee a portfolio of approximately 400 U.S. accounts, with a mix of long-term contract clients and those requiring active renewal management.
• Retention & Growth: Drive renewals and identify opportunities for account expansion and cross-selling, using consultative sales approaches to align with client business goals.
• Customer Engagement: Act as a trusted advisor by conducting regular business reviews, presenting performance insights, and advocating for client needs.
• Internal Collaboration: Coordinate across departments (Customer Support, Sales Operations, Finance, etc.) to ensure seamless client experiences.
• Sales Forecasting: Monitor usage trends and account health to forecast renewals and upsell opportunities accurately.
• Documentation & Reporting: Maintain up-to-date client records and activity tracking within CRM systems (Salesforce, Sales Navigator).
• Industry Insight: Stay current with industry trends and regulations, translating them into actionable insights and service enhancements for clients.

• 5+ years of experience in a B2B client-facing role with a strong background in account management or enterprise sales.
• Proven ability to manage complex sales cycles and multiple stakeholders.
• Experience in SaaS, regulatory compliance solutions, or subscription-based services is preferred.
• Demonstrated track record of exceeding growth and retention targets.
• Strong analytical skills with a focus on problem-solving and value-based negotiation.
• Familiarity with Salesforce, CRM platforms, and account management tools.
• Willingness to travel nationally and occasionally internationally (up to 50%).

• Client-Focused: Deep curiosity about client goals and a proactive approach to aligning services with business outcomes.
• Goal-Oriented: Driven by targets and outcomes, with a consistent record of meeting or exceeding KPIs.
• Strong Communicator: Excellent written and verbal communication skills, including experience with proposals and client presentations.
• Organized & Self-Driven: Skilled in time management and able to juggle multiple priorities effectively.
• Collaborative: Team player who works well across functions to ensure unified client support.
• Adaptive: Comfortable in a dynamic environment, adjusting to evolving client needs and market trends.