Job Description

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The ISPL Financial Shared Services (FSS) Platform performs production and reporting activities delivered to onshore teams focused on fronting activities, and provides offshore support to nearshore teams, thus fostering standardization and Finance transformation. It is split into three components with the following missions: i.e. APAC Regional FSS, Global FSS and World Wide FSS

Job Title:

FSS SLA Manager

Date:

January 2024

Department:

Finance

Location:

Mumbai

Business Line / Function:

Transformation Office

Reports to:

(Direct)

Manager

Grade:

(if applicable)

Assistant Manager/Manager

(Functional)

Number of Direct Reports:

1

Directorship / Registration:

NA

Position Purpose

Finance SLA manager will be responsible for managing all the SLA\xe2\x80\x99s, Conducting Risk Assessment, Managing GDPR requirements across teams for process and systems, which are coming from global locations and getting offshored to ISPL.

Individual must possess strong expertise in the area of Creating SLA / Legal Contracts, Stakeholder management, Communication Management, Internal Reporting & Governance for Finance shared services

Responsibilities

Direct Responsibilities

\xc2\xb7 Manage and create SLA\xe2\x80\x99s for FSS services in scope for various work streams and regions

\xc2\xb7 Work together with onshore stakeholders in conducting Risk assessments for the services / systems in scope

\xc2\xb7 Coordinate with ISPL and Global stakeholders to assess the requirements from Legal, Finance, Compliance, Tax, DPO and business perspective

\xc2\xb7 Publish weekly / fortnightly dashboards highlighting current progress and challenges for SLA closure

\xc2\xb7 Ensure 100% adhere to annual SLA compliance requirements

\xc2\xb7 Ensure relevant changes in the SLA scope are highlighted during annual steerco with respective regional CFO\xe2\x80\x99s

Contributing Responsibilities

\xc2\xb7 Role will also require an individual to work with Transition management team on projects, billing and other transition related deliverables i.e. create presentations for senior management, provide support on creating RACI, TOM, project plans etc.

\xc2\xb7 Track project performance, specifically to analyze the successful completion of short- and long-term goals

\xc2\xb7 Preparing weekly/ monthly dashboards and provide update to senior management highlighting current progress, risks, challenges and dependencies to relevant stakeholders

\xc2\xb7 Ensure documentation of all tasks, activities using standard templates and maintain repository for future references

Technical & Behavioral Competencies

\xc2\xb7 Must be efficient in MS Office, Microsoft Project and SharePoint

\xc2\xb7 Expertise in creating SLA\xe2\x80\x99s / Legal documents

\xc2\xb7 Strong in communication and stakeholder management

Specific Qualifications (if required)

\xc2\xb7 Graduate in any discipline with expertise in creating SLA\xe2\x80\x99s / Legal documents

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Attention to detail / rigor

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training\xe2\x80\xa6

Ability to develop and leverage networks

Ability to understand, explain and support change

Ability to inspire others & generate people\'s commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

BNP Paribas