Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
JD -Trainer for Sky Team
Key Responsibilities:

• Training Delivery:

• Conduct classroom, virtual, and on-the-job training sessions on Products, Process and Journeys.
• Facilitate onboarding programs for new hires so as to integrate them quickly on their roles
• Deliver refresher and upskilling modules aligned with business goals
• Content Development:

• Design and update training materials, manuals, and e-learning modules specific to banking.
• Collaborate with Product , Process and Compliance teams to ensure content accuracy , simplicity and relevance.
• Ensure application of knowledge so that participants get practical education, exposure and experience to engage with customers and prospects.
• Stakeholder Engagement:

• Work closely with business heads, Customer Success Team, Team Leaders to identify training needs.
• Provide feedback, process improvements and insights to improve sales effectiveness and customer experience.
• Performance Monitoring:

• Track training effectiveness through assessments, feedback, and performance metrics.
• Recommend interventions for underperforming teams or individuals
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
• Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process.

Required Qualifications & Skills

• Graduate/Postgraduate in Banking, Finance, or related field.
• Minimum 3/5 years of experience in banking as Trainer/ Sales/Product
• Strong understanding of Processes and Customer Journeys
• Excellent communication, facilitation, and interpersonal skills
• Ability to work in shifts so as to cover various customer geographies
• Having a team handling experience would be desirable

Skills Required