Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Job Role
? To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
? To thoroughly understand product and process to handle complex queries for the customer
? To identify and convert the opportunities for cross selling (banking product) on customer's call
? Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
? Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
? Complete the logs specified by the process (End-of-day target)
? Adherence to Information Security norms & quality process norms.
? To be aware of and comply with any updates about the process
? Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Responsibilities:
Job Role
? To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
? To thoroughly understand product and process to handle complex queries for the customer
? To identify and convert the opportunities for cross selling (banking product) on customer's call
? Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
? Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
? Complete the logs specified by the process (End-of-day target)
? Adherence to Information Security norms & quality process norms.
? To be aware of and comply with any updates about the process
? Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Qualifications:
? Graduate
? Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
? Excellent communication skills - Verbal & Written
? Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
? Flexible to get scattered 8 Week Offs in a month with 9hours shift
? Good listening skills and strong communication abilities.
? Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
? Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Skills Required