Job Description

Job Category: Consumer Bank
Degree Level: Bachelor's Degree
: As a Sky Service CCU Affluent Relationship Manager, you will be the primary point of contact for our affluent customers, handling their queries and concerns with expertise and a customer-centric approach. Your role is crucial in maintaining strong relationships and ensuring customer satisfaction. You will work within the Sky Channel-Customer Service department, utilizing your skills to deliver an exceptional service experience.
Responsibilities:

• Resolve customer queries and complaints promptly and efficiently, ensuring a high level of satisfaction.
• Provide accurate and timely information to customers through email and chat communication channels.
• Maintain a thorough understanding of the bank's products and services to offer tailored solutions.
• Build and maintain strong relationships with affluent customers, understanding their unique needs.
• Collaborate with other teams and departments to ensure a seamless customer journey and effective issue resolution.
• Stay updated with industry trends and best practices to enhance customer service strategies.
• Document and report customer interactions, providing valuable feedback to the team and management.
• Ensure compliance with bank policies and procedures, maintaining a high level of integrity.
• Actively participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications:

• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 2 years of experience in a customer service role, preferably in the banking or financial industry.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with affluent customers.
• Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions.
• Proficiency in using email and chat platforms for customer service is essential.
• A customer-centric approach and a passion for delivering exceptional service.
• Ability to work independently and manage a high volume of customer interactions.
• Familiarity with banking products and services is an advantage.
• Strong organizational skills and attention to detail.

Skills Required