Job Description

:
Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems and
applications used to deliver a variety of smart grid services to our customers. This position is instrumental in
continuing the development of foundational systems and processes on which the NOC is based. We are seeking a
seasoned NOC technician who can bring a wealth of experience to bear. Ideally, the candidate has been through
the early stages of establishing a similar NOC environment
Roles and Responsibilities:

• Staff the 24x7 Network Operations Center on various shifts
• Monitor all production networks, servers, applications and services
• Respond to alerts/alarms according to standard operating procedures
• Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs
• Track all issues in a ticketing system
• Help define and document operations Methods & Procedures (M&Ps) for the Network Operations

department.

• Implement and strictly follow change management procedures and systems
• Manage and maintain the ITRON Monitoring Systems (these report on the status and performance of

monitored components e.g. Tools, devices, network, servers, DBs, OS, services etc.).

• Liaising with 3rd party suppliers \xe2\x80\x93 if required, handling escalation through to resolution).
• Coordinate or participate Server build and installs, application upgrades, network equipment build and

installation.

• Participate in a 24x7 call-out Rota as & when required.
• Assist with the development of business processes and systems to establish and measure Key

Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA). Systems
would include a Network Management System (NMS), Trouble Ticket System (TTS) and Change
Management System (CMS).

• Passionate about making customers happy
• Able to collate and interpret data from various sources.
• Ability to assess faults, prioritize, respond and escalate accordingly.
• Capable of multi-tasking, good time management and prioritization of workload.
• Excellent work ethic - high output (i.e. 20+ tickets a day) and attention to detail
• Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular

rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation,
sick, etc.).
Required Experience

• Degree from a recognized college or university, with a bachelor\'s degree in computer science, information

systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g.
CCNA/CCNP, RHCT, etc.) may substitute for the required education.

• Ideally, 5+ years of relevant 24x7x365 NOC experience, preferably at an application or middleware level of

skills.

• Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and

scripting capabilities

• Excellent analytical, problem-solving and technical troubleshooting skills.
• Strong verbal and written communication skills; ability to remain composed and professional in stressful,

high pressure situations

• Good understanding on ITIL and Service Management concepts
• Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very

fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.

• Familiarity of smart grid and electrical utilities a plus

Technical competence:

• Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
• Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms;

CCNA/CCNP is a plus.

• Experience with wireless/RF networking technologies is desirable.
• Middleware and Application support a must

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don\'t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate\'s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an . If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email .

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.

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