Siebel Crm Senior Consultant
Year Bengaluru, Karnataka, India
Job Description
Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. As a Siebel Principal Consultant here at Oracle, you're expected to:
- Be hands-on and will be responsible for working closely with all the various business users within business including Sales, Implementations and Operations.
- You will be responsible in understanding the business processes and upcoming business initiatives and develop technology solutions that align with the business goals and help streamline the business processes globally.
- Troubleshooting, Application Bug Fixing in Existing custom build applications for customer.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Create SOPs for new Issues and resolution given.
Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. As a Siebel Senior Consultant, your responsibilities include:
- Translate high-level requirements into detailed designs.
- Engagement in complete development lifecycle for the project and expected to code in Oracle Siebel Tool / Business Service / Workflow technologies to deliver necessary solutions to the business users.
- Adherence to design and development standards to produce high quality software.
- Engagement in production support of the day to day flow as well as routine upkeep of the technology platform.
- 8+ years of strong software development experience
- 6-8+ Years of extensive experience in Oracle Siebel CRM
- Siebel OPEN UI Framework knowledge and experience with custom PM/PR development
- Extensive experience with Siebel CRM tools/ Business Service / Configuration/Scripting/Workflow/Web Service Integration technologies
- Hands on experience in JavaScript, JQuery, HTML and Siebel Web Templates
- At least worked in 2 large implementation with extensive experience in Siebel development
- Excellent functional, analytical, interpersonal and communication skills
- Strong technical background in systems architecture, database design, and system interfaces
- Enterprise Application: Siebel Industrial Application 8.1.1.X, Open UI Framework
- Experience in Oracle RODOD stack (SIEBEL, BRM, AIA, OSM, ASAP, UIM)
- Knowledge in HTML/DHTML, JavaScript
- Knowledge in XML, Web Services SOAP
- Knowledge in Oracle 11g/12c PL/SQL
- Experience in Object Oriented Analysis and Design (OOA/OOD)
- Experience working with global team
- Good Knowledge of Telecommunication services industry
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Job Detail
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Job IdJD3076023
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear