Shift Manager
Job Description
1. Take the ownership to oversee the day to day operations relating to Incident Management. Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA. 2. Ensure ticket handshake mechanisms across providers are understood, maintained and updated. 3. Act as the escalation point for unresolved Incidents 4. Trending of incidents across providers Escalation of Incidents and issues to Customer 5. Manage Major Incidents or situations across providers 6. Provide guidance to internal and external Service Providers in fulfilling their incident management roles and responsibilities. 7. Identify and implement Incident Management process improvements and ITSM platform/integration enhancements relating to same. 8. Run Process Compliance Audits and feedback to the Service Provider resources.
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
-
Shift Manager Assistant Outlet Manager
Hyderabad, Telangana - Secunderabad, Telangana
Job Detail
-
Job IdJD3103899
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHyderabad, Telangana - Secunderabad, Telangana, India
-
EducationNot mentioned
-
ExperienceYear