Job Description

DESCRIPTION

SFM CONSULTANT We are looking for an SFM (Service Fulfillment Management) Consultant to join Syncron\xe2\x80\x99s US Expert Services and broader Customer Excellence team. As a consultant, you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator. Relying on the Syncron service platform that offers domain-fit solutions for

• inventory optimization,
• pricing strategy and
• service lifecycle management (e.g., warranty management, field service management, service parts (master data/order/RMA/catalogue) management, knowledge management)

you will help define, configure, test, and deploy game changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields. During the ramp up period you will get familiar with Syncron\xe2\x80\x99s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development. WHAT YOU WOULD DO You are in the first line to ensure Syncron customers realize the most value from our solutions, by

• Designing business processes based on Syncron\xe2\x80\x99s standard software solutions
• Gathering, analyzing, and documenting customer requirements
• Setting up Syncron\xe2\x80\x99s solutions to enable customer value
• Modelling and fine-tuning business parameters to optimize solution fit
• Validating configuration and enabling users to realize customer value
• Identifying needs and additional services to optimize customer value
• Developing and maintaining relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration
• Leading customer stakeholders through the implementation project
• Collaborating with Syncron Customer Success Managers to drive customer satisfaction
• Collaborating with Product Management department to improve Syncron solutions

WHO YOU ARE You are an awesome colleague who always sees the possibilities and accepts challenges to grow your horizon. You

• have completed university with a qualified degree, preferably in Industrial Management, Economics, Engineering or Business Operations
• worked a minimum of 4 years in an after-sales service lifecycle environment
• are interested in leveraging Information Technology to achieve business objectives
• take accountability for your customer\xe2\x80\x99s needs and aim to deliver best results for your clients
• can understand and document customer requirements
• explain complex processes to be easily understood
• enjoy presenting to a group and lead through a workshop to achieve set objectives
• have a structured work approach and stick to your goals
• professionally communicate in person and in writing
• are happy to travel up to 50% to spend time directly with your clients, and to spend a couple of days in the office weekly.

THE ICING ON THE CAKE You can bring your application to the top of our list, by having

• Experience building business solutions based on standard software
• Experience working with SaaS solutions
• Strong experience in after-sales domain
• Experience working effectively across time zones in a global environment.

WHO YOU JOIN As a member of Syncron, you\xe2\x80\x99ll be part of an inclusive and diverse workplace, where we want you to be yourself. Our truly global team is committed to supporting one another from locations all over the globe; be it Tokyo, Hyderabad and Bangalore, Chicago, Tampa and Atlanta, or Stockholm, Munich, and Warsaw. Along with continuous learning, you\xe2\x80\x99ll have the chance to work and interact with innovative people from different cultures. We gain passion from our team spirit whether it\xe2\x80\x99s during a typical Swedish Fika (a fun tradition we took over from our headquarters), virtual coffee breaks, vivid workshop discussions and impulses, or our epic events (that will hopefully also be back in physical shape soon). This is how we stay innovative!
To support our societies on their way to a sustainable future, at Syncron we are creating a new world for manufacturers by helping them leverage state of the art technology towards extended product lifespan and repairability in a future of Product as a Service. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron\xe2\x80\x99s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.
#LI-SYNCRON #LI-HYBRID #BI-SYNCRON #BI-REMOTE #BI-HYBRID

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