We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients\xe2\x80\x99 successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! Learn more about Unisys and our key solution offerings: Unisys, Stealth\xe2\x84\xa2, CloudForte\xc2\xae, InteliServe\xe2\x84\xa2 What success looks like in this role: \xe2\x80\xa2 Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. \xe2\x80\xa2 Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. \xe2\x80\xa2 Escalates complex problems to the Remote Support Engineering staff or Field Engineering. \xe2\x80\xa2 Typically provides technical support for Internal and External customers. \xe2\x80\xa2 Escalates complex problems to higher level of expertise within organization. \xe2\x80\xa2 Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees You will be successful in this role if you have: \xe2\x80\xa2 High School diploma \xe2\x80\xa2 Excellent verbal and written communication. \xe2\x80\xa2 Willingness and ability to work in shifts (24 x 7). \xe2\x80\xa2 Good Knowledge on Operating Systems, Hardware, Networking and MS Applications. \xe2\x80\xa2 Multitasking and coordination skills. \xe2\x80\xa2 Team Player. \xe2\x80\xa2 Well versed with technology (understanding of networks, monitoring, DBMS, Windows). \xe2\x80\xa2 Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.). \xe2\x80\xa2 Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions eeo

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer \xe2\x80\x93 Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity