Job Description

ServiceNow Solution Architect # Location - Bangalore Skills # Thorough ServiceNow Platform Knowledge # Deep functional and technical knowledge of ServiceNow Infrastructure, various products modules like ITSM, ITOM, HAM, SAM, HRSD, ITBM etc. # Awaren ess around ServiceNow licensing Model # Building or architecting ServiceNow out of the box module solutions, custom applications or solutions # Hands-on experience in ServiceNow Navigation, Instance Management, Domain Separation, Upgrades, Patching C loning and Security. # Functional knowledge in ITIL, other ITSM Tools (Service Management, Cloud Infrastructure monitoring, Application Monitoring, Event Management, Reporting etc.). Integration of these tools with ServiceNow # Buil d and maintain strong, long-term relationships with customers, Industry Group, Service line and vendors so that you understand the customer business goals, challenges and market opportunities and enable customer experience through internal and partne r channels # Ability to build offerings and ascertain a GTM # Drive technical and functional discussions with customer stakeholders or internal stakeholders to propagate innovate solutions and convert them in favor of Mindtree # Lead the resolution o f critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines # Development of required client specific reporting # Prepare client facing and internal delivera bles that are technology related # Lead requirement gathering workshops to identify use cases and value-based acceptance criteria. # Drive the continuous improvements of our implementation methodology based on client experiences # Develop Tools and S olution Playbooks # Handle customer issues that are unable to be solved by delivery team # Hands-on delivery experience ServiceNow modules and in-depth knowledge of minimum one of these product(s) # Write clear, unambiguous, and concise statements of work and proposals which capture the customer business value objectives # Manage all elements of sales forecasting # Drive all phases of the services sales cycle and successfully orchestrate customer as well as internal stakeholders (subject matter.

Job Requirements: ITSM Modules, IT Asset management, ITOM Operational Intelligence, Solution documents

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• ITSM Modules
• ITOM