Job Description

Technical Fix Agent: TResponsible for platform health. Fixes broken Discovery patterns, manages Service Graph Connectors (SCCM/Intune), scripts Flow Designer logic, and resolves Import Set errors or normalization breaks.

Detailed JD

Lead and implement ServiceNow SAM Pro integrations with SaaS publishers such as Microsoft 365, Adobe, Salesforce, Oracle, and AWS using both out-of-the-box connectors and custom APIs.

Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.

Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems such as Oracle Fusion and SAP.

Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.

Perform data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.

Define integration requirements, prepare technical design documentation, and support the full development lifecycle including UAT and production deployment.

Conduct stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methods, and optimization strategies.

Support ongoing operationalization of the SAM Pro module through automation and process standardization.

Preferred Qualifications

ServiceNow System Admin (CSA)

JavaScript/Glide Scripting

Experience with IRE (Identification & Reconciliation Engine)

API Integration knowledge



Good understanding of ITAM, ITSM, and CMDB best practices.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.