Job Description

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Job Title - ServiceNow Process Owner, AVP

Location- Pune/Bangalore



Deutsche India was established in 2005 to support Deutsche Bank's global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.

When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.

We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank's global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.

You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities.

Overall, Process Owners take full accountability and responsibility for the processes that run on the ServiceNow platform within a specific module (e.g. ITSM, ITOM)

They are responsible for defining and modelling the current state (as-is) and future state (to-be) processes and data flows, using the Bank's chosen Process modelling tools and within the Bank's overall Process framework, to defined standards. They will liaise with relevant internal stakeholders/SMEs (subject matter experts) to obtain the required information/data to create the Process maps, address any QA issues and coordinate business sign-off. The Process Modeller provides subject matter expertise on modelling methodology/standards and modelling tools and is an advocate of the Process Model within the functions/business units they support.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Supporting the Senior Process Owners in ensuring the processes executed on the ServiceNow platform are understood and documented
• Ensure clear lineage between regulations, control objectives and the processes that ensure the firm remains compliant
• Measure process performance
• Respond to enquiries from internal audit functions, explaining how the processes operate in the organisation
• Assess changes to processes based on ServiceNow platform enhancements, firm led projects or external factors
• Identify opportunities, diagnose issues, recommend and document solutions that deliver quality, flexibility or cost improvement using best practice methodologies
• Building partnerships with other Foundational Platforms teams, such as product management and architecture, to understanding business outcomes and align teams to deliver
• Delivering process training and coaching to non-process management roles to elevate the role and importance of Process excellence.

Your skills and experience

• +5 years' process engineering experience within a large corporate complex environment
• Lean / Six-sigma or equivalent experience and qualifications
• Demonstrable experience of translating industry frameworks to processes that can be run consistently in a global organisation (e.g. COBIT / ITIL)
• ServiceNow experience, within either ITSM, CMDB/CSDM, ITOM or IRM
• Ability to work in global virtual teams and in matrix structures
• Graduate Degree from a university (or equivalent diploma / work experience)

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.