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Job Title - ServiceNow Process Owner, AVP
Location- Pune/Bangalore
Deutsche India was established in 2005 to support Deutsche Bank's global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.
When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.
We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank's global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.
You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities.
Overall, Process Owners take full accountability and responsibility for the processes that run on the ServiceNow platform within a specific module (e.g. ITSM, ITOM)
They are responsible for defining and modelling the current state (as-is) and future state (to-be) processes and data flows, using the Bank's chosen Process modelling tools and within the Bank's overall Process framework, to defined standards. They will liaise with relevant internal stakeholders/SMEs (subject matter experts) to obtain the required information/data to create the Process maps, address any QA issues and coordinate business sign-off. The Process Modeller provides subject matter expertise on modelling methodology/standards and modelling tools and is an advocate of the Process Model within the functions/business units they support.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
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