Job Description

SERVICENOW IT ASSET MANAGEMENT LEAD

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

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Job Family Definition:

This role is for a ServiceNow Platform IT asset management lead for GreenLake Management Services (GMS)

Responsibilities:

• Must have experience in implementing and using configuration management for multi-environment IT applications.
• Ability to implement and work on various IT Infra & Application using ServiceNow Discovery, CSDM[Common Service Data Model] & Service Mapping.
• Experience around configuring custom discovery patterns, integrating to tools other than ServiceNow to fetch the data and further normalize.
• Knowledge on other ServiceNow Modules like ITOM, ITSM is a plus.
• Develop and implement continuous process improvements and operational efficiencies in End to End Asset Management Life Cycle
• Experience implementing and administrating Flexera One and/or similar industry standard ITAM solutions
• Troubleshoot, identify, and implement technical fixes for product issues, integration issues, data discrepancy and business reporting.
• Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
• Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
• Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
• Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
• Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.
• Experience in implementing and using configuration management for multi-environment IT applications
• Ability to work on various IT Infra & Application using ServiceNow Discovery & Service Mapping
• Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Typically 7-10 years experience.

Knowledge and Skills:

• Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM solution
• Design/architect skills: Ability to define and design CM standards for the technology
• CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
• Scripting skills: Ability to automate major processes
• Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
• Customer service and communication skills: Ability to work graciously with users while resolving their issues
• Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.
• Possess strong problem solving, prioritization & solution-oriented analytical skills.
• Strong evangelist presence and have strong presentation skills
• Excellent documentation skills
• Have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
• Knowledge of tools like ServiceNow, Morpheus, OpsRamp, Nagios, SolarWinds, Prometheus etc., their HL architecture and capabilities.
• Strong analytical and problem solving skills.

Job: Engineering

Job Level: Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.