Job Description

Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: ServiceNow Developer
Location: PAN India
Work Type: Hybrid
Job Type: Full Time
:
Key Responsibilities:
Business Process Consulting

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM

ITAM - Software Asset Management / Hardware Asset Management
ITOM Discovery, Event Management, Service Mapping

• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Client Engagement & Delivery Support

• Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications:

• 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions.
• Strong understanding of Agile methodologies and experience supporting Scrum teams.

Required ServiceNow Certifications:

• CSA and at least 1 CIS-(any)
• Excellent communication, facilitation, and documentation skills.

Mandatory Skills:

• ServiceNow Dev, ITSM,CSA

Experience:

• 5+ years

TekWissen Group is an equal opportunity employer supporting workforce diversity

Skills Required