Job Description

Zoom\xe2\x80\x99s ServiceNow Platform team is looking for a ServiceNow Developer who will support our fast-growing business and platform. This position will be responsible for administration, development, design and support by using good practice web programming techniques to configure robust solutions to the clients utilizing the ServiceNow platform, while adhering to the configure vs customize governance. Zoom is a fast-paced environment and priorities change quickly. There is no shortage of daily requests and projects to be solutioned & developed. This position requires a highly driven self-starter with a \xe2\x80\x98can do\xe2\x80\x99 attitude who will take ownership of projects to deliver measurable value to key business stakeholders. Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform.
• Discuss requirements with our customers and do training as needed.
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, automation and custom application development
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. (Automated Test Framework experience a plus)
• Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.
• Answer \xe2\x80\x9chow to\xe2\x80\x9d technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.
• Adaptable to change and able to work independently and as part of a team.
• Experience with upgrades, clones, working with ServiceNow support, Testing, using best practices to implement solutions without customization.
• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail.

Qualifications:

• BS degree in Information Technology/Computer Science or equivalent
• Minimum of 5 years of demonstrated experience in ServiceNow development, configuration and administration.
• ServiceNow Administrator Certification

Must have experience/certification with the following ServiceNow Modules/Functions:

• ITSM (Service Portal, Service Catalog, Incident, Problem, Change) - 3+ years experience
• Performance Analytics, Reports, Dashboards

Additional experience nice to have:

• Integrated Risk Management
• Vendor Risk Management
• Security Incident Response
• CMDB/Discovery/HW & SW Asset Management
• Supplier Lifecycle Management
• Integration Hub / Integrations
• HR Service Delivery
• Workplace Service Delivery
• Agile Module

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\'s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom\'s Workstyles. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We\xe2\x80\x99re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you\xe2\x80\x99ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!