Job Description

ServiceNow Developer: Project details: This project is part of Cybersecurity and service management as a function.The team is responsible for working on developing the work flows for all the request management with in servicenow. In order to be successful, developer need to have experience in ITSM, Performance analytics module, business service portfolio module, knowledge service module. What will you get to learn You will be part of deliver transformative change and will get an opportunity to work with Cloud Architects and rest of Cloud team to define and design an appropriate cloud strategy and solution. Skills Required: Hands on experience in Performance Analytics, ITSM, Creating work flows in ITSM, Backend work flows etc CI- Continuous Improvement module Knowledge management module Service Portal, Flow Designer Integration / APIs. Experience: 5+ Years Job Location: Hyderabad /Pune/Remote Work Timings: General Shift timings. Notice Period: Immediate to 30 days Responsibilities: . Lead & participate in Service Now infrastructure upgrades, migration, configuration, support, and maintenance . Primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customisations within the application. . Knowledge of Integration Hub and API integrations with ServiceNow. . Build technical plans and manages the upgrade. . Acts as a Subject Matter Expert for ServiceNow related technical escalations internally and with Vendor. . Support fulfilment teams in the trouble shooting of major incidents challenging cases to include joining crisis call and working with teams and vendors for resolution. . Strict mandatory adherence to internal process to support the service, including change management, and incident management policy. . Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. . Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.) . Take lead to drive internal teams for new initiatives related to ServiceNow . . Take ownership of technical deliverables and handle technical engineering escalations for the team. . Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. . Ensure appropriate document creation and maintenance to a high standard. . Risk Management. We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe, and Asia-Pacific. As an industry leader in recruitment and services, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company. We embrace people from diverse backgrounds. Together we create an inclusive workplace where employees can bring their authentic self to work every day and thrive for success.

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