Job Description

Cyient is a global engineering and technology solutions company.As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization\'s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy. ServiceNow developer 3-5 years of experience of ServiceNow with the ServiceNow platform in an Admin/Developer Capacity administering an enterprise-wide, multi-tier ServiceNow production environment Hands-on experience in handling customer requests and able to manage development activities but not limited to delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates Experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, and custom reporting, custom CMS/ Employee Self Service portals Expert knowledge and hands on experience of ServiceNow Application Comfortable deploying ServiceNow in a multi-datacenter environment and exposure to MID server configuration and deployments Aptitude to troubleshoot L2/L3 problems as they relate to ServiceNow Application Well versed with documenting process and procedures implemented into ServiceNow Experience upgrading within ServiceNow application should have ability to import complex datasets from different external application Exposure to architecting and experience in designing ServiceNow Application Maintain and create service level agreement matrix(SLA) Ability to execute complex Integration on Now Platform using standard integration using spokes Ability to Communicate and Manage cross applications teams and stakeholders to ensure a smooth delivery of integration solutions and implementation projects in timebound manner Create and use update sets to move customizations across Environments Intermediate skill with JavaScript required for process development and automation experience with XML, SOAP, REST APIs Ability to come up with solutions for improving procedures and workflows Search, populate, and customize the knowledge base Strong understanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3), SSO, LDAP, ADSI etc on an enterprise scale Understanding of enterprise IT architecture. Working knowledge of relational databases. Mandatory Skills: Multiple ServiceNow Certification (CSA, ITSM, CSM) Desired Skills: ITIL Certifications ServiceNow Field Service What we provide: Global Clients with greenfield implementation Provide Industry/domain level exposure Certifications Sponsorship across technologies Skills & Experience Advanced Java, Field Services, RESTful APIs, Servicenow Administration, ServiceNow Customer Service Management (CSM), ServiceNow Field Service Management, ServiceNow Incident Management, ServiceNow IT Business Management, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow Platform, ServiceNow Platform Architecture, ServiceNow Service Catalog, ServiceNow Service Level Agreement, ServiceNow Service Level Management, ServiceNow Service Mapping, ServiceNow Software Asset Management, ServiceNow Web Services, Software Development Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.

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