Job Description

When you join Verizon

Verizon is one of the world\'s leading providers of technology and communications services, transforming the way we connect across the globe. We\'re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you\'ll be doing...

In this role, you\'ll support the Verizon Business Group Service Now Change Management applications. You will collaborate with teams to deliver strategic programs end to end for Verizon Enterprise Customer segment. You will also be getting an opportunity to work on transformation programs.

• Understanding the Business requirements, design a business solution and work with different functional teams to deliver the solution.
• Identifying and aligning project requirements and conducting impact analysis.
• Collaborating with the business teams, external vendors, and other internal IT teams to deliver projects on time.
• Using professional concepts and company policies and procedures to solve a wide range of complex problems in creative and practical ways.
• Involving oneself in one large and/or complex project at a time; develops schedules to ensure timely completion of the project.
• Receiving general guidance for the accomplishment of short to medium term goals and operating objectives.
• Developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
• Configuring out-of-the-box workflows and create/maintain custom workflows
• Configuring application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrating ServiceNow application(s) with third party systems/applications via APIs

Where you\'ll be working\xe2\x80\xa6

In this hybrid role, you\'ll have a defined work location that includes work from home and assigned office days set by your manager.

What we\'re looking for...

You\'ll need to have:

• Bachelor\'s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience in Service Now especially on modules of ITSM and TSM, Virtual Agent, Service Portal, Mobile App development.
• Experience in Service Now on IT Operations workspace, Data segregation, Employee Centre, etc.
• Experience in ELK stack, New Relic, IBM MQs, Rabbit MQs, Kafka.
• Experience in SRE practice, DevOps and automation.

Even better if you have one or more of the following:

• A Master\'s degree.
• Strong database skills, backends like Oracle, with strong working knowledge of SQL, PL-SQL.
• Experience in Service Now Cognitive capabilities and use of AIML, Service Now business intelligence and reporting features like Performance Analytics and Dashboarding, Systems Design and Project Management.
• Experience in RPA & Bots and Integration Hub.
• Certifications in SRE, Cloud technologies, DevOps, Agile.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don\'t meet every \xe2\x80\x9ceven better\xe2\x80\x9d qualification listed above.

Diversity & Inclusion

We\'re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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