Job Description

P1


C3


TSTS


We are looking for a skilled ServiceNow Software Development Consultant with hands on experience in implementing and customizing Customer Operations Management (COM) and Service Operations Management SOM modules. The ideal candidate will be responsible for designing scalable solutions, integrating ServiceNow with other enterprise systems, and supporting digital transformation initiatives across customer and service operations.


Design and implement ServiceNow solutions focusing on COM and SOM modules, customizing apps using JavaScript, Flow Designer, and Business Rules.


Gather and translate business requirements into technical specs, configuring workflows, catalog items, and service portals.


Integrate ServiceNow with external systems via REST SOAP APIs, MID Servers, and IntegrationHub.


Ensure platform scalability, performance, and security compliance while supporting upgrades and feature adoption.


Participate in Agile ceremonies and maintain clear documentation for configurations and integrations.


Bachelor s degree in Computer Science, IT, or related field with 3+ years of ServiceNow development experience.


Deep expertise in COM and SOM modules like Order Management, Product Catalog, and Service Inventory.


Proficient in JavaScript, Glide APIs, and ServiceNow scripting.


Experienced in ServiceNow integrations and managing data flows.


Certified CSA and CAD with strong problem-solving and communication skills.


Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.


Knowledge of Agile/Scrum methodologies.


Exposure to Git, Jenkins, and automated testing frameworks.


Understanding of data migration strategies and tools (e.g., Data Loader, ETL).

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.