Job Description

Job Title Business Analyst




Department Information Technology




Job Summary We are seeking a mid level Business Analyst with strong communication and documentation skills to support cross functional initiatives. The ideal candidate will be adept at translating business needs into clear, actionable requirements and collaborating effectively with stakeholders across technical and non-technical teams.




Job Duties Collaborate with stakeholders to gather, analyze, and document business requirements.


Translate complex business needs into clear functional specifications and user stories.


Facilitate workshops, interviews, and meetings to elicit requirements and drive alignment.


Confirm requirements with stakeholders, manage approvals, and ensure alignment across business and IT teams.


Support project teams through the full lifecycle from discovery to delivery.


Create and maintain process flows, use cases, and other documentation artifacts.


Produce clear and structured BRDs, FRDs, or user stories.


Assist in testing and validation of solutions to ensure alignment with business needs.


Communicate effectively with technical teams, business units, and leadership.




Job Requirements 5 years of experience as a Business Analyst or in a similar role.


Proven ability to write clear, concise, and comprehensive documentation.


Strong stakeholder management and communication skills.


Experience working in Agile or hybrid project environments.


Proficiency with workflow tools (Visio, Lucidchart).


Expertise in documenting BRDs, FRDs, process flows, user stories, and functional specifications.


Familiarity with tools like ServiceNow, JIRA, Confluence, Figma, and maybe SQL (not a must).


Experience with ServiceNow implementations is a plus, but not a requirement.


Working Hours: Must be available to work standard business hours aligned with Eastern Standard Time (EST).

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.