Job Description

Overview PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-disciplined team of over 3,500 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental sectors. Due to our on-going success securing large-scale projects for 2024, we have a requirement for Service Desk Analys t join our Digital Operations Team in Bangalore. Responsibilities What you can expect to do in this role Create a positive customer support experience and build strong relationships thru deep problem understanding. Ensuring timely resolution or escalation, communicating promptly on progress and handing customers with a professional attitude Identify research and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Works with members of the desktop/network teams and other workgroups within the organization on projects and initiatives as needed. Ability to manage Active Directory users, groups, and computer accounts. Ability to perform desktop and laptop builds and rebuild from OS, networking, and application installations. Helpdesk support Analyst will provide technical and troubleshooting assistance remotely, related to computer hardware and software, Mobile devices and other tech tools and products. Candidate who good in English communication and be able to translate their technical knowledge into actionable direction. Should be able to support end user and use remote administration tool. Strong commitment to end user support Qualifications To be successful in this role, you will have Demonstrates ability and desire to learn corporate, division and location-specific applications, technology, and terminology. Proven ability to learn support processes and techniques. Prior experience supporting users in use of application software in a friendly and professional manner. Competency in MS Office Suite Strong problem-solving skills Must be able to function in a team atmosphere. Must be dependable and have ability to adapt to a continuously changing environment. Strong interpersonal, oral, and written communication skills Hands On Experience And Knowledge Of The Following MS Office Suite. Office 365 application support. (Ms Teams, Outlook, OneDrive) Windows Operating systems Basic: Citrix and VDI concepts (Basic) Basic networking knowledge and protocols (IP addressing, DNS, DHCP) Microsoft Edge, Firefox, and Chrome Remote access - VPN (Basic) Remote Support using tools like GoToAssist. Install and support of PC hardware and peripherals. Basic - Smartphones and handheld tablets Interpreting logging scripts (cmd, vbs, kix PowerShell) Active Directory. (User creation, User management) NTFS Permissions Why PM Group As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future.

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