Job Description

for Service Relationship Manager - POS (Point of Sales)



Designation - Deputy Manager/Manager



Needs to pick the cases from RISK RCU file on regular basis Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details Connect with Merchant over the call arrange required docs Post initial checks docs to be presented RCU team Follow ups with team & coordination with merchant in case any other requirement till payment released Processing refund basis merchant & RCU team confirmation Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found. Maintain the feedback in excel file Regular circulation of hold cases details to sales team TID deactivation SR has to be raised on RCU team confirmation. Warning mailers to be issued for Cash funding cases . * Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.