Job Description

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Service Relationship Manager

Job Role


Handling personalized service requests of Privy Program- Branch Optima customers Enhanced customer experience given to Privy Program- Branch Optima customers Maintaining reports, MIS as prescribed Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment Coordination with CPC/RPC/Investment desks for account opening of Prime customers Execute documentation within prescribed compliance norms - ensure all documents are first pass Managing complaints of customers and ensuring their resolution within TAT Ensure targets on Cross Sell, Product Holding, ReKYC, Digital Scores are met Ensure customer coverage targets are met 100% adherence to compliance and laid down process

Job Requirements



Excellent written and oral communication skills with customer service orientation 3-4 years of experience Courteous and polite. Good Knowledge of Microsoft Excel * Understanding of banking norms and processes