Job Description

!

This team is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider or driver\'s issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ---

• Work on the following four factors: relevance, responsiveness, privilege, and confidentiality
• Provide accurate, valid, and complete information by using the right methods/tools.
• Independent decision-making & ready to work in an ambitious and target-based environment.
• Able to multitask and meet the responsibilities for the day by the achievement of targets on a monthly basis.
• Able to suggest and make recommendations for process improvements/changes

---- Basic Qualifications ---

• Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights
• Exploration: The ability to self-serve, investigate, and get the data we require will make you much more effective in this role. Self-starter demeanor is a must!
• Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
• Problem-Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions

---- What the Candidate Will Need ---

• A bachelor\'s degree from any field is preferred
• Work experience in customer-centric industries is helpful
• Extensive experience taking care of different markets (countries) and having a good understanding of cultural differences is preferred

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing .

Offices continue to be central to collaboration and Uber\'s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let\'s move the world forward, together.

Offices continue to be central to collaboration and Uber\'s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Uber