Job Description

We are looking for a Service Operations IP Analyst to join our highly regarded Global Operations team at Clarivate, Noida. This is an amazing opportunity to work with a global team which are required for successful renewal of clients\xe2\x80\x99 IP rights. The team consists of 12-15 colleagues and is reporting to the Manager Service Operations. We have a great skill set in team and we would love to speak with you if you have a very strong work ethic, excellent attention to detail and the confidence to liaise with internal teams and regional stakeholders.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

Minimum of a bachelor\xe2\x80\x99s degree

Excellent English written and verbal communication skills.

Good interpretation and comprehension skills

Equipped at using MS Office tools such as Excel, Power Point and Word

It would be great if you also have.

Postgraduate or master\xe2\x80\x99s degree

Advance MS office tools knowledge \xe2\x80\x93 Excel

Self-starter with ability to multitask and prioritize across projects to meet deadlines.

Attention to detail, results orientated, enthusiastic, determined to achieve and shows commitment.

Interpersonal skills and the ability to work independently and with a team.

What will you be doing in this role?

Role is to perform activities related to renewals of client\xe2\x80\x99s portfolio of IP Rights based on Client request within agreed turnaround times and adhering to quality standards.

Processing allocated work as per work instructions / team alignment / task priority/ client requirements.

Processing agent debit notes

Reviewing case status on respective renewals systems

Interpret the client/agent request and act as per work instructions.

Consider exception handling.

Forward the output generated for quality checking.

Acknowledge completion of work to supervisor / clients

Identification of process improvement opportunities and implementing required actionable by - identifying process gaps /wastes

About the Team

The position is for Service Operation IP Analyst in Global renewals team (Patents). This team is responsible for renewing customer\xe2\x80\x99s portfolio to ensure safety of their IP rights.

The team consist of IP Analyst, Sr. IP Analyst, IP SME, IP Lead, Sr. IP Lead and Manager, Service Operation.

Internal stakeholders \xe2\x80\x93 Other teams within renewals business

External Stakeholders \xe2\x80\x93 Customers and Agents

Hours of Work

45 working hours a week with flexible time between 08:00AM \xe2\x80\x93 08:00PM (IST) and this is a Permanent role.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate