Job Description

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Service Officer - Salary2Wealth

Department Retail Liabilities- Corporate Salary


Location


Number of Positions


Reporting Relationships Service Delivery Officer(SO/SDO)


Position Grade M1/M2

CTC

- 4 Lacs

Job Role:

Job Role

Responsible for servicing corporates having salary relationship with the bank Ensuring smooth salary requests of corporates are processed. Processing customers request for account maintenance Getting customers to become digitally active. Conduct Parichay desk in corporate and meet customers/KDMs Responsible for sharing account opening details with the corporates post the accounts are certified Ensuring all complaints are resolved and closed within TAT Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank Managing customer & corporate complains & providing end to end resolution.
Responsible for moving corporates to Net IT platform for automations of salary uploads



Good communication and problem-solving skills Self-starter and energetic individual Ability to take directions from multiple managers Basic data entry knowledge. Ability to multitask, prioritize, manage time effectively & work effectively under pressure. Candidate should be confident and a team player Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)

Job Role