Job Description

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. : Position Duties/Responsibilitie

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. : Position Duties/Responsibilities .Hands on experience with client scripts and business rules. .Implementation, administration, and support of the ServiceNow platform .UI Actions/ UI policy/ Access Control Lists, etc. Overview of integration: - LDAP integration and Workday integration .Configure Workflow, Application UI and Customize ServiceNow applications .Perform minor and major enhancements requests to a client's ServiceNow instance(s), including changes to the user interface, system properties, foundation content, and modifications to existing workflows .Facilitate roll out of new applications and modules in ServiceNow .Identify system deficiencies, recommend solutions as a believed advisor to clients .Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations .Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible .Ensure tool configuration consistency across development, testing and production environments .Use of Record producers to create case tickets .Strong hands-on Service Now admin/maintenance activities .Build and manage knowledge articles for various audience criteria in the system .Design reports and dashboard on ServiceNow usage, SLAs and other key process metrics to drive efficiencies Required Technical and Professional Expertise : .ServiceNow Certified System Administrator .Bachelor's degree in Computer Science, IT, Engineering, or related technical discipline. .2+ of experience with ServiceNow in an enterprise environment .Experience with the ServiceNow HR Service Delivery application .Knowledge of HR function, processes, and best practices .Knowledge of Case Management, Knowledge Management best practices and design Mandatory .Proven experience implementing ITSM tools demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas .Experience working with ServiceNow .Understanding of the project delivery lifecycle and processes .Practical experience in creation or modification of the relevant ITSM toolset components .Strong interpersonal skills with the ability to work well with all levels of staff .Consultative and analytical approach .Real world exposure to cloud technologies and S-a-a-s .Experience implementing ServiceNow Service Catalog and CMS (Content Management System) .Design a company-wide service catalog that offers a collection of services .Present a customized UI for a knowledge base .Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs. .Integrating ServiceNow with other company applications. .Build a tailored self-service portal for end users that follows a corporate style guide. .Working knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.) .Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integration .Experience with scripting languages (JavaScrip t)