Job Description

Service Manager- Branch Banking


KRAs: ₹ Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)
Manage a Service Team.
Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities
Authorize and check Teller and Relationship teams entries for customer transaction/ service request
Check end products, Check vouchers to clear transactions
Vault / Key custodian of the Branch
Manage the Service Scores of the branch
Branch Lobby and Customer Queue management.
Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
Customer complains management and ensuring resolution of all complaints within TAT.
Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate Profile: ₹ Meticulous & has an Eye for detail
Ability to manage and motivate front office staff.
Thorough overall understanding of branch banking operations
Graduate : 6 - 8 years of experience
Post Graduate : 4 - 6 years of experience
Should possess customer orientation and team leader qualities