Job Description

Service Manager- Branch Banking


KRAs: ? Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches) ? Manage a Service Team. ? Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements. ? Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities ? Authorize and check Teller and Relationship teams entries for customer transaction/ service request ? Check end products, Check vouchers to clear transactions ? Vault / Key custodian of the Branch ? Manage the Service Scores of the branch ? Branch Lobby and Customer Queue management. ? Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. ? Customer complains management and ensuring resolution of all complaints within TAT. ? Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate Profile: ? Meticulous & has an Eye for detail ? Ability to manage and motivate front office staff. ? Thorough overall understanding of branch banking operations ? Graduate : 6 - 8 years of experience ? Post Graduate : 4 - 6 years of experience ? Should possess customer orientation and team leader qualities