Build and sustain client relationship to ensure complete client satisfaction.
Collaborate with the sales team to create new products.
Manage dispatch procedure to ensure high level of client satisfaction and proficient and effective communications with field staff resources.
Directly responsible for all field work, installation, commissioning, and other part of work. Travelling as and when required.
Maintaining clients service logs and internal service record in a timely manner.
Provides clients with regular reports & feedback on their service requests. Develop & maintain relations with clients.
Collaborating with technical staff to create strategic plans to deliver services. Assign task to engineers.
Coordinating with Regional head & Branch Manager as required and responsible for hiring and termination of service engineer, conducting performance review of Service Engineer's.
Initiate technical productivity improvements through field supervision and ensure quality of work to the company's standards.
Estimation of service repair and replacements.
Ordering and managing repair parts cycle times.
Promote and accountable for all aspects of Safety and Risk management, including proper notice to proceed, signed contracts, contract change orders.
Attending workshops, seminars and product training regularly.
Supervise, train, and mentor field support specialists or technicians.
? Plan, schedule, and assign field tasks based on customer needs and technician availability.
? Monitor field service activities to ensure adherence to service level agreements (SLAs).
? Develop and implement standard operating procedures for field operations.
? Coordinate with logistics and supply chain teams to ensure timely availability of tools and parts.
? Act as an escalation point for customer issues not resolved at the specialist level.
? Ensure high levels of customer satisfaction through effective service delivery.
? Collaborate with account managers or sales teams to understand client expectations and needs.
? Stay current on product knowledge and support procedures.
? Guide the team on troubleshooting, maintenance, and system upgrades.
? Support complex or high-priority technical cases when necessary.
SKILLS
Problem-solving
Customer service
Time management
Leadership
Good knowledge of electronics circuit repair, tracing, schematic reading, and electronics instruments can be used well.
Technical Knowledge
Project Management
Team Management
Task delegation
Decision Making
Requirements
-
Bachelor's degree in Electronics/Electrical/Instrumention Engineering
10+ years of experience in environmental services or sustainability roles
- Strong leadership, project management, and communication skills
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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