Job Description

Description

General information:

Implement Service strategy in line with HUB and GPG strategy and drive Service growth locally for the combined resources of PGTR. Lead the Service organization and take responsibility for Service Sales, Operations, Profitability and Cash flows a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption

Responsibilities:

Service strategy: Drives implementation of the Service strategy condition assessments, bushings diagnostics, Digital portfolio etc. Ensures corresponding plans are implemented consistently in the Service organization leveraging on the synergies between PGTR. Performance targets: Drives, implements, reports and monitors performance targets as part of the local unit P&L (OPQ, OTD, CCRP\'s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.). Service delivery: Runs the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. Customer approach: Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Supports Sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Operational excellence: Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction. Health, safety & integrity: Is responsible for health and safety of the local Service Unit People leadership and development: Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, and develops direct and indirect subordinates. Improves service availability, provides training, and develops capabilities and competencies

Your background:

B. E. Electrical/Mechanical Engineer More than 10 years\' experience in Transformer industry

Hitachi