Job Description

Your field of responsibility
Data Protection and Application Security (DPAS) is a global organization spread across 7 locations: Zurich, London, Shanghai, Bangalore, Pune and Poland (Wroclaw and Warsaw), Raleigh with 200+ people in total. DPAS organization within CTOO Chief Security Office (CSO) is responsible for the design and delivery of the key technical capabilities, products and services related to information security. This includes public key infrastructure, data leakage prevention, information rights management, application security and application protection capabilities. Currently we are strengthening our team in Pune, India to provide commoditized services to our internal customers globally. Within DPAS, Application Protection focus on establishing the capability to automate the identification of application vulnerabilities during the DevSecOps lifecycle. Key and non-Key IT Systems (non-production applications, with automated testing capabilities,150 applications to be on-boarded in year one (2022) of the AP program. In 2023 & beyond, 500-1000 applications are scoped to be onboarded year on year. Service manager role is required to act as a bridge role between Ops & Engineering teams. In addition to this, the Service Manager acts as an escalation manager in monitoring the risks associated with regions/units; ensures that all audit/control points are effectively managed and addressed; expected to be responsible for customer and support vendor relationship management. Successful candidate will oversee service management activities related to Application Protection capability. As the Service Manager, you will have following responsibilities:

• Support design and improvement of Application Protection services (that include integration with other products/process/services, preparing workflows, automations, defining requirements for implementation and operation teams)

• Monitor performance and ensure effectiveness of the service

• Liaise with internal partners /consumers of the service regarding performance, effectives, operational issues

• Ensures quality delivery of the services

• Understand business demand and expectations from business partners, and appropriately plan for Service development and delivery

• Report Service performance / major risks and issues to the management

• Act as integrator / interface across engineering and operations resources based out of global locations

• Ensure efficient day-to-day operation to deliver the service

• Understand and solve service related issues

• Define and support of build service-related metrics (Holistic Security, IT Data Hygiene across systems etc)

Your future colleagues

Service Management team counts 6 people and it is still growing. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience
To excel in this role, you should possess:

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• Degree in Information Technology, Computer Science or related subject; alternatively, an equivalent education in one of these topics.
  
• Consistent track record of 8+ years overall experience in IT and 2+ years’ experience in an equivalent role (IT Manager, Service Manager, Product Manager etc).
  
• Outstanding communication skills and able to build strong positive relationships at each level, including senior management level.
  
• Experience in taking accountability for the challenges in your product portfolio.
  
• Hardworking and forward-thinking personality as well as work under pressure.
  
• Consultation skills and the ability to maintain positive working relationships with peers, management, key business partners and clients.
  
• Practical experience in AGILE (including toolchain: Jira, Odyssey), DevOps models

Desirable

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• Experience in designing new IT services according to ITIL and/or acting as Service Manager for IT service is an advantage.
  
• Experience in building/running onboarding services for users migrating to the new IT solutions
  
• Any ITSM and Security certifications is an advantage: ITIL, CISSP, CISA, CSSLP, CISM, CCSP, or similar

Dedication to fostering an inclusive culture and value diverse perspectives

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training. We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients. Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.