Principal Responsibilities:
Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
Ensure strict adherence to regulatory requirements for Privy customer segment.
Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers.
Manage complaints and ensure resolution within TAT.
Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
Deliver performance on service-quality scorecard
Skills and Requirements:
Excellent communication skills with customer service orientation
Courteous, patient and polite
Team player
Knowledge of Microsoft Excel
Understanding of banking norms and processes
* Minimum qualification - Graduate
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