Job Description

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Service Manager I_Cloud Services

Category: Digital & IT

Location:

Bangalore, Karnataka, IN

Department - CCI & Business Management, GITO

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now!

About the department

The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) - a department with 400+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 100+ people in 10+ Product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI we are globally responsible for all Novo Nordisk Cloud (Private and Public), and Corporate Infrastructure (Network and Connectivity) Services.

The Position

As a Service Manager II - Cloud Services, you will be responsible for Managing and executing IT activities for the \xe2\x80\x9cGolden Images\xe2\x80\x9d and \xe2\x80\x9cApplication Hotel\xe2\x80\x9d Cloud products (services) running in AWS and Azure. These products support internal Novo Nordisk customers around the world with running their critical applications in the Cloud. You will be entrusted with the below responsibilities:

• Responsible for service management of the \xe2\x80\x9cGolden Images\xe2\x80\x9d product which produces the templates used for EC2 deployments in AWS and VM deployments in Azure. This is a high-profile role as it is part of Novo Nordisk\'s critical Cloud IT Infrastructure.
• Responsible for service management of the \xe2\x80\x9cApplication Hotel\xe2\x80\x9d product which provides a Kubernetes hosting framework in Azure. The DevOps team consist of the best containerization experts in Novo Nordisk, and this product is still in development, so it is a great opportunity to be involved from the start and shape how the solution is going to work.
• You will be the single point of contact for incidents, issues, changes, and vendor management. This is a big responsibility, but you will be supported by two great teams and you will be able to delegate technical work to the DevOps.

Qualifications

• Bachelor\'s or master\'s degree in or equivalent with overall 8+ years of experience in pharmaceutical industry or another regulatory field.
• 5+ years of previous experience in IT service management role.
• Strong ITIL knowledge, training and experience is preferred.
• 3+ years of understanding of cloud technologies, security aspects & infrastructure related technologies.
• Experience in Stakeholder and Vendor Management.
• Excellent communication skills as the Service Manager must communicate with a wide range of users on different organizational and technical competency levels.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
12 Dec 2023.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk