Job Description

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Job Category Enterprise Technology & Infrastructure

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Responsibilities:

Responsible for upholding Service Level Agreements (SLAs) and proactively initiating measures for enhancement.

orchestrate the smooth transfer of IT services between vendors and internal resources, leveraging expertise to minimise disruptions and ensure a seamless transition.

Serve as a liaison between IT groups and Vendor points of contact, facilitate daily operations and swift issue resolution, maintaining effective communication and collaboration.

Take charge of managing IT processes and tools from operational standpoints. This ensures efficient operational delivery aligned with best practices.

Provide consolidated reporting on maintenance and production support activities, fostering transparent communication across all levels. This consolidated view aids decision-making and ensures everyone is informed.

collaborate effectively with various stakeholders, including leadership, technical teams, process owners, vendors, and other support organisations, ensures a holistic approach to service management.

Foster communication and collaboration, ensuring timely and relevant information flows smoothly regarding service status updates, quality metrics, improvement plans, and training opportunities.

Lead the execution of critical processes and activities underpinning service operations, such as Incident Management, Problem Resolution, Change Management, and Configuration Management.

Required Skills:

7+ Years of Experience in administration and support of enterprise salesforce applications handling all aspects including vendor Management, case management and platform maintenance

Must have platform app builder and Salesforce Admin certification

Advanced knowledge of Salesforce Out of the box features Including User Management , Profiles, Permission set, roles, Flows, reports, dashboards, etc.

Experience with Apex, Visualforce, Integration and the Lightning Component Framework.

Advance Knowledge of Change Management process and associated tools.

Good knowledge of the Software Development Life Cycle (SDLC) and Agile Software development

Good knowledge of Software-as-a-Service (SaaS) model and concepts

Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment

Demonstrated ability to manage overall business initiative or several components of large and complex applications

Familiarity with SOX protocols, Change Management and Release Management principles and processes

Good Knowledge on Incident management.

Advance knowledge of monitoring and logging tools Like Pagerduty, splunk etc

Desired Skills:
Additional Certification like Salesforce Advance admin and system architects are desired.
Familiarity with Mulesoft , tableau, splunk is added advantage.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

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