Job Description

Position: Service Manager Product Segment: Radiology Reporting to: General Manager - Sales and marketing Location: Banglore, Karnataka Experience: 8-10 years of experience in the biomedical service industry. Education: B.Tech (Biomedical Engineering)
RESPONSIBILITIES:

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  Monitoring service engineers' activities in the respective zone, Team members Coaching, and Management.
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  Providing periodic maintenance services like Breakdown, Preventive and Calibration, timely resolution for equipment malfunction, troubleshooting, and repair of complex electronic and electromechanical equipment and site service.
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  Building Customer Relationships and Maintaining Key accounts and strengthening customer ties by timely follow–up, providing support to the customers.
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  Monitoring the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
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  Through the regional service team arrange installation of new machines as per the commitment, provide Preventive Maintenance for the MIF under warranty, Acquire After Service Contract such as CMC & AMC based on the sales records, Manage the Service team to handle customer inquiries, complaints, and troubleshooting.
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  Budgetary Planning of annual R&M (Repair and Maintenance) equipment-wise, Institution wise for the purpose of the budget requirement.
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  Analysis of Individual equipment maintenance expenditure incurred in the current Financial Year along with a required projection of the next financial year.
  

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  Product experience: Mobile C Arms, Digital Radiography Systems, Mobile Digital Radiography Systems, HF X-Rays

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  Knowledge: strong Installation, repairing, calibration, and maintenance of Medical equipment.

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  Travel: Extensively across India.

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  Skills: Skilled in Man Management Handling and Team Building, Positive approach to work, build and sustain relationships with customers, Excellent communication skills, Strong organizational skills with a problem-solving attitude.