Job Description

Job description Department - Digital, Data & IT Does your motivation come from challenges and working in a dynamic environment Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential Do you have a can-do attitude with continuous improvement as one of your career objectives Then we might have the right position for you. Apply now! About the Department Novo Nordisk International Operations region APAC ( APAC (Asia-Pacific) area comprises of 20+ Affiliates and Sales offices in Australia, South Asia, and Middle East. APAC IT Operations is responsible for management of Vendors on infrastructure services and projects. APAC IT team has a Local IT in each of the 20 countries, who provide onsite IT Support to the users. The Position As a Service Manager, you will be responsible for supporting IT operations in APAC region. Your key responsibilities will include IT Support for APAC users, IT Operations budget, maintaining security and compliance, SLA (Service Level Agreement) Management, within APAC region. As a service manager you will be responsible for: Managing & overseeing IT Support provided by Global service desk and the local onsite for the affiliates within the APAC region. You will be managing and communicating on the major incidents impacting the affiliates across APAC region. You will ensure in service improvements across the region. Proactively engage in close dialog with Local IT team and stakeholders across the APAC organization to understand needs and requirements. You will work closely with the Technical SMEs (Subject Matter Expert) for ensuring that best practices are employed in management of services in scope. Overseeing the ITIL (Information Technology Infrastructure Library) processes across APAC (Asia-Pacific) region will also be part of your responsibility where in you are expected to ensure co-ordination and follow-up, communication and resolution. Responsible of execution and rollout of GITO strategy & IT projects in APAC (Asia-Pacific), as well as timely communication and involvement of all relevant stakeholders. Ensuring compliance with Quality, following Process & Documentation will be key. Qualifications Bachelor\'s or master\'s degree in engineering, computer science or equivalent with experience in incident change and release management. 6+ years of experience in within incident change and release management, Systems and Service Delivery. 3+ years working with key stakeholders and decision makers outside India in an international environment. A certification in ITIL foundation and SAFe Agile will be added advantage. Having experience in pharmaceutical or regulatory industry experience is preferred. Pleasing personality with strong integrity, confident, calm, and composed. Must have a positive outlook, strong personal drive and leadership skills. Excellent writing, verbal, presentation, communication, and consensus building skills. High cultural sensitivity and ability to work across cultures. Above all, have passion for excellence with a concise, precise, and effective approach to problem solving and decision making. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease. Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Deadline 30 June 23. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

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