Job Description

• To Support Svc / Sol Operations Manager in all occurring technical topics.

• To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.

• To operate all IT services, systems and applications.

• Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.

• To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

• Tests and evaluates existing IT systems and performs regular maintenance to ensure that IT Services operate correctly.
• Acts as subject matter expert for all technical related issues and owns functional escalations until resolution.
• Provides technical input to the technical platform design, and changes as well as life cycle management
• Deliver IT services, systems and applications to the business
• Ensure adherence to quality standards as defined by the IT Organization
• Ensure appropriate response to audit / ISRM assessment findings and recommendations
• Define an end-to-end provisioning process facilitating automation wherever possible
• Perform patch management and image management activities
• Ensure standard build/image
• Ensure accurate provisioning and metering of services
• Provide early feedback to development team on release issues
• Ensure that an up-to-date asset inventory for all technology assets is maintained and only authorized components are used
• Accountable to ensure adherence with Security and Compliance policies and procedures within
• Technical Operations service scope
• Coordinate all configuration management database changes which directly or indirectly impact production services
• Ensure addition, modification or removal of any IT asset in a standard and controlled manner
• Ensure that CIs are identified, accounted, reported, verified and audited

Standard Minimimum Requirements

• Education: Bachelor's degree or equivalent years of applicable experience
• Experience: 3-5 years of applicable experience

Language

The ability to fluently read, write, understand and communicate in English.

Specific Job Posting Content

• Shift core hours covering 5:30pm IST to 11:30pm IST
• Weekend & On Call Expectations: On call one weekend every 4 weeks
• Support of Process Management (MIM, Incident, Change, Problem, Request, CSI, Knowledge), with specialization in 1 to 2 areas
• Support of Vendor Management, including service level management

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.