Job Description

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.
Job Details
Service Management Principal - Service Asset Management
Bangalore, India
About the job
As the Service Asset Principal, you will advise and oversee the integrity, governance, and strategic use of data across the service lifecycle -- including the CMDB, Application Portfolio (APM), Software Asset Management (SAM), and Service Portfolio. You'll act as chief steward of high complexity, high-quality, service data, enabling informed decisions, compliance, and optimization of IT services and licensing. This role ensures alignment between lifecycle management, data quality, licensing, and service governance -- bridging the gap between operational systems and strategic service management
Job Goals
Lead the governance of key ITSM data sets: SACM (CMDB), APM, SAM data, and AMDB
Accountable for defining and maintaining data models, ownership structures, and stewardship of processes across the service portfolio
Ensure data used in service lifecycle management, licensing, and portfolio planning is accurate, accessible, and actionable
Act as Chief Data Steward for configuration and asset data -- nurturing through experienced knowledge, the integrity and lifecycle alignment across tools and teams
Influence and collaborate with SAM, Architecture, Procurement, and Service Owners to ensure consistent, compliant licensing and application data
Govern and support the management and reporting of the Service Portfolio, ensuring lifecycle status, ownership, and dependencies are clearly defined and maintained
Lead sophisticated problems and issues, driving improvements in data quality and governance maturity across ITSM practices
Accountable for enabling data-driven insights and reporting excellence for decision-making, cost optimisation, and risk management

Ideal Skills & Capabilities
Deep understanding of ITSM data structures, especially CMDB, APM, SAM, and Portfolio Management
Experience with Service Asset & Configuration Management (SACM) processes and tooling
Familiarity with licensing models, lifecycle governance, and ITSM standard processes (e.g., ITIL)
Experience defining or leading data governance, data stewardship, or data quality programs
Good attention to detail, structure, and data integrity
Excellent multi-functional communication and partner engagement skills
Kantar is an equal opportunities provider
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar.
#LI-PO1
#LI-Hybrid
Country
India
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Skills Required